Shipping

Can I pick up my order?

Yes, we now offer free local pick up from our Sydney Ultimo warehouse. Postcode 2007.

For those who wish to pick up locally, please use the code: FREEPICKUP when finalising your order. 

How much does shipping cost?

For orders over $89, we provide free shipping to Australian customers.

For orders below $89, we provide a $10 shipping rate to Australian customers.

For orders below $18, we provide a $5 shipping rate to Australian customers.

Where will you be shipping from?

Your item will ship from our Sydney workshop in Annandale.  

When will my order ship?

We send out orders within 1-2 business days. 

What shipping companies/methods do you use?

Standard shipping from Sydney, Australia to Australia-wide Unit/Apartment/Townhouse and PO Box addresses is via Australia Post with tracking.

Standard shipping from Sydney, Australia to NSW Residential House and Business addresses is via our preferred carriers: CouriersPlease, StarTrack Express or Australia Post, all with tracking abilities. Default, 'authority to leave' (ATL) parcel is required for all CouriersPlease and StarTrack Express shipping, unless specified otherwise by the customer.

Can I track my order?

Yes, once your order is dispatched we will have a tracking number for the order. The tracking number is sent to you via email along with instructions on how to track the order.

How long does standard shipping take?

Generally you will receive your order in 2-3 business days if you reside in metro regions such as: Sydney, Melbourne and Brisbane. Your order will arrive in 3-5 business days if you reside in metro regions in Adelaide and Perth, and 4-7 days in other regions. If you are in regional towns in Australia, you should expect to receive your order between 3-7 business days. 

Do you ship internationally?

Yes, we can ship internationally. Please email us at: contact@archondesigns.com with your order and we will quote the shipping cost based on the total weight of the order.

Will there be any customs fees?

Our shipping charge will cover shipping to most countries, however in certain countries, you may be responsible for customs fees and tariffs. Please contact your local customs office for more information.

How long does international shipping take?

Although we send out your orders within 1-2 business days, standard shipping can take up to 6 weeks depending on your location and any possible transit delays at your local customs office.